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IT Desktop Analyst - 100% (m/w)

Power Integrations Switzerland GmbH

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IT Desktop Analyst - 100% (m/w)

Power Integrations Inc. is a Silicon Valley-based supplier of high-performance electronic components used in high-voltage power-conversion systems. Our integrated circuits and diodes enable compact, energy-efficient AC-DC power supplies for a vast range of electronic products including mobile devices, TVs, PCs, appliances, smart utility meters and LED lights. Our SCALE IGBT drivers enhance the efficiency, reliability and cost of high-power applications such as industrial motor drives, solar and wind energy systems, electric vehicles and high-voltage DC transmission.

Your duties will include

  • Maintain and service all client operating systems and mitigate software, hardware and networking issues  Troubleshoots and resolves IT issues remotely and in person and ensures all incidents are resolved to customer satisfaction - serving 5 locations in Europe
  • Partners with IT and business personnel to discuss the impact of incidents on products and services
  • Tracks and reports all open unresolved incidents to Level 2 support through ticket system
  • Evaluates trade-offs between issues using value, impact and risk criteria
  • Proactively trains other users on new product and service technologies
  • Regular travel within Europe is required
  • Manage Incoming requests via Phone, Email, and Service Desk ticket system
  • PC Desktop and Laptop Hardware - Troubleshoot / repair laptop and desktop hardware issues
  • PC Desktop and Laptop Software - Troubleshoot Microsoft Window 7 operating system issues
  • Email - Troubleshoot email related issues
  • WebEx - Working knowledge of Cisco Webex online collaboration software
  • Altiris / Ghost - Working knowledge of remote PC management software and OS deployment
  • Antivirus - Working knowledge of antivirus software and troubleshooting virus infections
  • VPN - Troubleshoot connectivity issues
  • Audio Visual - Setup and support of AV equipment
  • Smartphones - iPhone and Android

Requirements

  • Bachelor's in Information Systems or similar education
  • 5+ years of experience in similar role
  • Experience with Windows XP & Win7 OS, MS Office 2010
  • Excellent interpersonal and communication skills, self-driven
  • Resourceful and enthusiastic team player
  • Very good German and English language skills in speaking and writing, Italian or Mandarin are a plus

We offer you

  • Participation in a strongly networked company with an international scope of operations in a dynamic environment
  • Attractive employment conditions