Who we are ?
Interactive Solutions is the Swiss subsidiary of Call Center Resources which was founded in January 2011. We are establishing a brand new office in Switzerland and looking for team players. As an Interactive Intelligence Elite Partner, CCR continues to grow its staff day by day both in Turkey and now in Switzerland.
With over 20 years of experience in call center and voice solutions sector, company’s main aim is to overcome the shortage of qualified and experienced personnel while providing solutions to our customers.
Our mission is to assist our customers with top-notch solutions, consultancy, development and implementation services, using the state-of-the-art technology and qualified human resources in the call center and voice solutions area.
CCR & Interactive Solutions provides complete business solutions for Call Centers in Europe and Turkey included but not limited to:
– Business and technical consultancy for operational improvements
– Outsourced technical support & project management
– Technical, admin and supervisor training.
– Technical project design, development and management services
– Remote monitoring of call center infrastructure and applications
– Outsourced human resources such as technical and ININ specific experts
- Cloud based contact center solutions with flexible monthly based licensing
CCR has a qualified and experienced team who has following skills:
– ININ installation and configuration.
– Advanced handler development.
– Interaction Dialer Certification.
– Interaction Optimizer Certification.
– Workforce management consultancy.
– Microsoft and IT security consultancy.
– Web service development.
– C#, .Net, ICELib, database and IVR development.
– Outbound script development.
- IVR development.
- Salesforce, SAP and CRM integrations.
In CCR and Interactive Solutions, we believe that being a leader means to take responsibility and with this vision we know the importance of leaving a better world to future generations.
We are commited to reducing our carbon foot print and energy consumption in our company operations. We prefer environment friendly products in both our headquarters lightning and electrial equipments as well as our company cars.