3 days ago

IT Change and Service Manager

Cembra Money Bank

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We offer an exciting job opportunity as IT Change and Service Manager within our dynamic and multi-cultural IT team. Holding this role will utilize your broad experience in the areas of IT Change and IT Service Management, owning and taking responsibility for the end-to-end IT Change management process, being involved in the design of the IT Service Catalog, managing specific IT Services and driving the implementation of best practices across IT. <br /><br />You will have close interaction with a large number of stakeholders, from business, vendors and IT on all management levels. Furthermore you will have the opportunity to actively contribute in the areas of IT Process and Vendor management.<br />

IT Change and Service Manager

<ul> <li>Own, design, manage and continuously improve the overall IT Change Management Process and act as a champion within IT</li> <li>Organize and lead the Change Advisory Board </li> <li>Work closely with PMO, Business Departments and other IT functions to prioritize demand and align with project portfolio and other change initiatives</li> <li>Management of all types of Application Change Requests (major, normal, emergency, routine), ensuring required quality standard</li> <li>Validate all entry/exit criteria while promoting changes through the process until Change Closure, ensuring all risks are flagged on time and mitigations are managed</li> <li>Work closely with Infrastructure Change Manager and Release Manager to ensure Change Dependencies are logged and managed</li> <li>Prepare and communicate forward Change Plan and Change Status to key stakeholders, including relevant business communication</li> <li>Manage third party contractors/resources related to Change Management where required</li> <li>Responsible for the auditable parts of the Change Management process </li> <li>Work closely with other process owners (e.g. Incident Management, Problem Management, Release Management, Service Management, SDLC) to ensure process alignment</li> <li>Contribute to the design and implementation of the IT Service Managements concepts such as Service Catalog and Service Continuous Improvement</li> </ul>

<ul> <li>relevant experience as a Change Manager, with strong preference on application portfolio </li> <li>multiple years of experience working within IT Service Management, IT Project Management or IT Software Development</li> <li>ITIL Foundation Certified, preferably ITIL Lifecycle Certified in one of Service Design, Service Operations or Service Transition</li> <li>Strong interpersonal, negotiation and conflict management skills. Ability to enforce process and influence across all levels of the organization</li> <li>Strong organizational and planning skills with the ability to see the big picture but also an eye for detail</li> <li>Experience working with geographically distributed and multicultural teams</li> <li>Strong understanding of Project Management and Software Development Lifecycle concepts</li> <li>Able and motivated to drive change and continuously improve</li> <li>Fluent in spoken and written in English. Good German knowledge. French is a plus <br><br><strong>Contact:</strong><br>Barbara Tobio<br>HR Manager</li></ul>

We are a leading provider of consumer finance products and services in Switzerland. Our head office is in Zurich. We employ 700 people from over 40 countries in 25 offices throughout Switzerland. The needs of our customers, suppliers and partners are the number one priority for our staff. As a bank that is evolving, we encourage our staff to make a difference - to move beyond their job description and to continually develop their skills. We are guided by clear targets. A can-do attitude underpins all of our activities, as we work together to create new opportunities: for you, for our teams - and for the future of Cembra Money Bank.

We only accept direct applications for this vacancy.