Complaint Handling Engineer

Zimmer GmbH

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Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopaedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

For our Complaint Handling group at the European Headquarter, based in Winterthur (Switzerland), we are per January 1, 2017 looking for a

Complaint Handling Engineer

Your main responsibilities

  • Work with the subsidiaries, sales force and health care professionals to verify, clarify and complete complaint information
  • Perform statistical analysis of complaint rates for specific products
  • Determine whether emergency actions are required
  • Support or perform evaluation, investigation and risk assessment for the complaints
  • Handling of decontaminated products for investigation in dedicated laboratory
  • Authors investigation reports and other written documentation for internal and external customers as required
  • Ensuring compliance with appropriate time limits
  • Ensuring that complaint documentation is complete, comprehensible and conforms with the regulation requirements
  • Continuously helps to improve existing processes, forms, tools and databases

Your Qualifications and Experience

  • Technical Degree (Bachelor of Science or equivalent, preferably of a University of Applied Sciences)
  • Preferably 2 – 3 year experience in a Quality or Engineering department, ideally in the medical device industry
  • Excellent command of English and German both verbal and written
  • Good in using various different computer software
  • Demonstrated analytical and problem solving skills
  • Good interpersonal skills and ability to work with individuals at all corporate levels and different cultures

Zimmer offers a wide range of challenging career advancement opportunities and a dynamic work environment. We look forward to receiving your complete application through the following link: