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Account Manager, Regional Cross-Border Meetings and Travel (Associate Director) Job

MSD Merck Sharp & Dohme

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Account Manager, Regional Cross-Border Meetings and Travel (Associate Director) Job

Account Manager, Regional Cross-Border Meetings and Travel (Associate Director)-SHA000409

Description

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Global Meeting Services within the multidisciplinary Enterprise Shared Services (ESS) group at MSD is looking for an accomplished Account Manager to become an independent resource for Strategic Meetings and Travel management and to serve as a business partner for internal customers to deliver a strategic approach to the management of Meetings and Travel across the company’s EMEA region.

You will be responsible for the implementation of the Global Strategic Meetings and Travel Program (SMMP) requirements to the EMEA Cross-Border Meetings, involving internal and/or external customers from multiple markets. Furthermore, you will be main point of contact for local stakeholders with regards to meeting, travel and account management and manage the Global Travel Program in the Lucerne-based Regional Headquarters of MSD.

The Account Manager will actively partner with Regional Stakeholders/Meetings owners, with the Global Expertise Management Strategy Team for the related Regional Medical Programs activities, with the ESS SMMP regional Leads as well as with Global Procurement and Finance.

Responsibilities include but are not limited to:

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External Partners/Vendors Management (with reference to Service Level Agreement KPIs and Continuous Improvement activities)

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Proactively communicate and serve as advocate for client needs

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Actively engage with stakeholders at local and regional level

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Develop and execute an internal client strategy as well as account and stakeholder engagement plans

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Provide concise planning and forecasting for Meetings and Travel

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Provide metrics, consistently analyze key data and build business plan for Continuous Improvement activities

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Ensure timely conflict escalation resolution

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Understand and collect business requirements for SOPs and relevant policies

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Periodically report to stakeholders on meeting and travel activity/spend/savings and derive recommendations based on data analysis

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Analyze and interpret meetings/congress, travel and payment data; work on defining necessary ad-hoc reports with suppliers

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Share and discuss supplier survey results with stakeholders manage stakeholder satisfaction program

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Participate in or lead various work streams or initiatives to enhance meetings/congress, travel & payment activities

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Drive ESS meetings/congress, travel & payment exposure within MSD by marketing and educating efforts

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Guide internal clients and external partners suppliers in use of ESS processes and tools, Company policies and industry best practices

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Promote the use of agreed payment methods (incl. global corporate card program) and preferred suppliers; ensure adherence to contractual payment agreements and escalate payment issues resolution

Qualifications

Education:

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Bachelor’s degree (or equivalent relevant experience)

Required:

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At least 3 years of experience in meetings and/or travel management

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Working knowledge in Meetings and Travel Technology tools (Metron, CVENT, OBT), SOPs and reporting data

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Have a compliance mind-set with strong focus on adherence to industry guidelines, company policies and financial transparency

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Demonstrate professionalism, meticulousness and attention to detail in dealing with colleagues, internal clients and suppliers

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Broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments

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Excellent communication skills and demonstrated ability to interact effectively in an international corporate environment

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Demonstrated ability to anticipate internal client needs, assess requirements and identify new solutions

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Demonstrated financial/budget proficiency

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Proven data analytical skills

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Proven project management skills

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Proficiency in MS Office tools (Word, PowerPoint and Excel) to at least intermediate level

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Fluency in English, both oral and written

Preferred:

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Strong convention/congress management experience

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Proven experience with sales processes

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Certified Meeting Planning or Certified Meeting Management Certification

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Six Sigma Green Belt or Black Belt Certification

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Demonstrated ability to guide and influence cross-functional teams

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Additional language skills are considered beneficial

Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Recruitment Agency / Search Firm representatives please note:
MSD will not accept unsolicited CVs from recruitment agencies / search firms under any circumstances. In order to present CVs to MSD, your Recruitment Agency / Search Firm will have been invited to work on a specific vacancy and have Terms of Business signed and agreed with the relevant Recruitment and Staffing Regional Lead. Should you send CVs for a vacancy that you have not been specifically invited to work on to any employee at MSD (via email, post, internet, Taleo or any other method), these will be deemed the sole property of MSD. MSD will pay no introduction fee to the Recruitment Agency / Search Firm if a candidate is hired as a result of an agency introduction under these circumstances.

Job: Shared Services Job Title:Account Manager, Regional Cross-Border Meetings and Travel (Associate Director)

Primary Location: EMEA-Switzerland-LU-Kriens

Employee Status: Regular

Travel: Yes, 10 % of the Time

Number of Openings: 1

External Job Board Posting: Switzerland - Jobs.ch

Company Trade Name:MSD

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