Since its founding in 1974, ETEL has grown steadily to become a worldwide leader in the development and manufacturing of high performance motion control components and high - end me chatronic motion systems that are 100% dedicated to direct drive solutions. We currently call upon a growing diversity of skills which take part in the exciting adventure of our international activity. Contribute to our growth! ETEL S.A. Zone Industrielle, CH - 2112 Môtiers, Switzerland T +41 (0)32 862 01 00 · F +41 (0)32 862 01 01 · firstname.lastname@example.org · www.etel.ch SUPPORT ENGINEER Your responsibilities Take ownership of customer concerns and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer blocking points. Follow standard procedures for proper escalation of unresolved issues to the appropriated internal teams. This means, access to the R&D or any other departments. Provide prompt and accurate feedback to customers with a proper reco rding of problem resolution steps. Answering questions from customers and prospective customers about features and product capabilities. In order to better understand and/or support customer difficulty, a 20% International travelling time is foreseen. Your qualifications ? Bachelor or Master Degree in engineering ? Strong problem - solving skills ? 3 to 5 years experiences in equivalent position is a plus ? Motion control regulation and direct drive (linear motor) awareness ? Knowledge of C language ? English speaking and writing We are looking for ? Bright, motivated and driven with a thirst of customer interaction ? Enjoy knowledge sharing We offer An exciting and challenging position with an open and dynamic midsize employer that provides you with the opportunity to use your technical and interpersonal skills in a wide variety of settings, and the possibility for you to develop yourself. Here, you will never stop exploring and discover ing giving you every opportunity to develop your career and reach your fullest potential. This position will advance your experience with innovative technologies in a highly dynamic and collaborative environment. Y ou will work in a professional setting with clients and team members from all over the world. Take the opport unity to play an active role in a modern and innovative high - tech company. Are you excited to dive head on into new projects, do you have a passion for direct drive s technolog ies and t he "Swiss made" quality is important for you , do you enjoy collaborating with your peers in a challenging environment? If so, join us! I f you are interested in this challenging role , please address cover letter, CV , work certificates and diplomas to email@example.com or to the address below. If you want to join a high tech company , we are the one you are looking for! W e are determined in building with you long - term engagement, career enrichment and development.