3 days ago

IT Helpdesk Analyst

Frontiers

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We are looking for an enthusiastic and customer-oriented IT Helpdesk Analyst for our London Office to provide technical support and customer service on company computer applications, mainly our public web site (www.frontiersin.org). The IT Helpdesk Analyst will be responsible for troubleshoot problems and advise users on the appropriate action including Level 1 PC support.

IT Helpdesk Analyst

We are looking for an enthusiastic and customer-oriented IT Helpdesk Analyst for our London Office to provide technical support and customer service on company computer applications mainly our public web site www.frontiersin.org . The IT Helpdesk Analyst will be responsible for troubleshoot problems and advise users on the appropriate action including Level 1 PC support. IT Helpdesk Analyst
The main responsibilities will be the following

Provide superior assistance and service to all internal and external customers
Respond promptly and courteously to technical support requests
Provide level 1 and level 2 web application support
Prioritize requests according to criticality
Provide level 1 support for all hardware software and other office equipment including projectors phone systems printers and multi-function devices
Identify timely and accurate solutions to technical issues
Develop expertise in the everyday use of internally developed systems
Provide day-to-day maintenance and support for our online publishing system and all standard business applications
Document all support activities in ticket tracking database
Participate in maintaining Help Center and team documentation
Assistance on other projects as needed

Requirements

Bachelor's degree in Computer Science or related degree
At least two years in a similar role
Strong knowledge in Microsoft Office desktop application software
Excellent analytical and problem solving skills
Strong customer service skills including verbal and written communications
Superior time management skills including sense of urgency and proactive approach
Strict adherence to professional ethics
Ability to work independently and in a team environment
Ability to work on and successfully complete multiple tasks at the same time

The working language in our environment is English. We are working for customers around the world and with suppliers in different countries and time zones.

Avenue du Tribunal-Fédéral 34 1005 Lausanne