4 days ago

CRM Business and Technical Specialist

E.M.S. - Electro Medical Systems SA

  • Work region
  • Sector
  • Employment type
  • Position

EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 700 qualified and specialised employees, we work on further improving our products and services every day – at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.

With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded – as well as numerous other brands, which are known around the world for their precision down to the smallest detail.

CRM Business and Technical Specialist

EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 700 qualified and specialised employees, we work on further improving our products and services every day – at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.

With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded – as well as numerous other brands, which are known around the world for their precision down to the smallest detail.

  • Develop deep trusted relationships with Business Decision Makers by actively understanding customer business challenges, requirements, strategic growth objectives, industry specifics and providing business value outcome-based solutions in Dynamics 365.
  • Analyze, develop, maintain, and document comprehensive business requirements resulting from joint planning and discovery workshops which address customer strategic priorities for CRM and digital transformation.
  • Discover, assess, evaluate, and challenge strategic objectives by translating them into digital transformation opportunities that leverage Microsoft Dynamics 365 (CRM).
  • Be a disciplined operator and specialist by maintaining a development pipeline, keeping it current and in accurate stages.
  • Translating the user requirements into required configurations and customizations in CRM using the configuration, customization, workflow and SDK tools.
  • Own, develop and deliver appropriate out of the box customizations required by the different markets and deploy according to the releases planned across the year.
  • Lead releases deployment and conduct training programs.
  • Increase effectiveness by being responsible for the effective use of CRM within the business.
  • Act as a key participant in governance aspects such as end-user guidance on leveraging CRM, permissions management, and change management practices.
  • Support and leverage all sales promotions, sales events, sales and service strategies to close opportunities and cases. Build consumer reporting dashboards for all appropriate levels of the organization.
  • Work with Data Governance to ensure data capture and maintenance standards are adhered to identify opportunities, participate in generating proposals, and support other efforts.
  • Tickets and 2nd level support management when needed.

 

  • University Degree in Business or IT.
  • English - business proficient, French - working knowledge, German - would be a plus.
  • Excellent understanding of the Dynamics 365 - CRM platform, core modules and technologies.
  • 4 years of experience in customizations and development of Microsoft Dynamics CRM 2016 and/or Dynamics 365.
  • Managing Dynamics solutions.
    • Entity model configuration
    • Platform Customizations and Configurations
    • Reporting (Forms, Views, Charts, Dashboards)
    • Security Models (Business Units and Teams)
    • Debugging
    • Custom workflow and business rules assembly's
    • Experience with APIs and Interfaces
    • Experience with CRM and ERP integration is desirable
    • Proven experience as Business and Technical Analyst
    • Good communications and organizational skills
  • Business solutions expert, specifically CRM Suites including Sales, Marketing, Customer Service and how they translate into business impact.
  • Highly creative and innovative while remaining organized and committed to deliver critical and prioritized business objectives.
  • Demonstrated passion, successful project deployments and change management results.

 

Please apply via EMS Career section:

https://ems-career.talent-soft.com/Pages/Offre/detailoffre.aspx?idOffre=37&idOrigine=502&LCID=1033

 

 

31, chemin Vuarpillière 1260 Nyon