Our client is a leading pharmaceutical company with a state-of-the-art production site in the Neuchâtel area, operating globally and ranking among the largest employers in the industry in Switzerland. To strengthen the team, we are looking for an experienced professional as
Customer Service Specialist – Scheduling & Cell Logistics (Ref. 2589) - 1 year contract
In this role, you will be the primary scheduling contact for assigned treatment centers and play a crucial role in coordinating time-sensitive patient journeys. You will work closely with cross-functional internal teams as well as external stakeholders, while reporting to the Manager EU Scheduling and Cell Logistics.
Your main tasks
- Act as the main scheduling contact for assigned cell therapy treatment sites
- Coordinate and maintain patient treatment schedules with both treatment centers and manufacturing sites
- Ensure a seamless end-to-end experience for patients and stakeholders
- Enter and maintain accurate data within internal scheduling systems
- Manage and troubleshoot logistical issues throughout the patient journey
- Execute exception handling processes such as product returns or replacements
- Provide real-time portal support and training to treatment centers
- Capture and document feedback from external and internal stakeholders
- Participate in team meetings and provide insights on account health and trends
- Collaborate with commercial teams to ensure optimal account management and scheduling efficiency
Your profile
- Bachelor’s degree or minimum of 3 years of relevant work experience
- Background in customer service, patient coordination, logistics, or supply chain is a strong asset
- Professional, self-motivated, and able to work independently as well as in teams
- Flexible and adaptable to fast-changing operational needs
- Strong organizational and time management skills with attention to detail
- Excellent communication skills, both written and verbal
- Comfortable working in a multicultural, cross-functional environment
- High customer service orientation and ability to handle sensitive situations calmly
- Willingness to provide occasional on-call or holiday support
- Fluency in English and at least one other European language (French, German, Spanish, or Italian)
Domagoj Odrljin is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions.