Application Support Specialist

Spring Professional Life Sciences Geneva

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The Application Support Specialist will achieve and maintain the highest level of customer satisfaction.
You will ensure the 1st Level support to customers, conducts the product on site commissioning, operational qualification and customer training.
The role will cover the following responsibilities:
* Help cross functional team to investigate difficult questions or complaints provided by 2nd Level (3rd Level activity).
* Work on customer site to initiate investigation on blood samples (retesting in the customer environment).
* Help internal cross functional team to conduct investigation on reagents/microarrays lots sent back from customers for retesting/confirmation.
* Troubleshoot performance issues to determine cause and possible solutions.
* Evaluate customer technical complaint to determine if the case could be classified as a potentially reportable event (PRE). Work together with RA to document authority communication such as description of Field Safety Corrective Action (Initial, Follow-up or Final Report) or Incident Report.
* Participate to the product on site installation, commissioning and IQOQ.
* Conduct on-site customer training on instrumentation, software or reagent products and/or applications.

Application Support Specialist

* Bachelor's Degree in Medical Technology or Clinical Laboratory Sciences.
* Minimum of 3 years' work experience as a laboratory supervisor or lab technician in Immunohematology and disease screening in a blood bank environment or donor center.
* Deep blood transfusion diagnostics industry/market knowledge.
* Experience with and/or certified in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP.
* Effective customer consultative skills which includes, exceptional customer engagement, a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
* Exceptional analytical approach to problem solving and troubleshooting.
* Customer focused; sense of urgency and adaptive to change.
* Very strong verbal, written and presentation communication skills.
* Dynamic, self-motivated and driven; independent and proactive.
* Fluent in English, German is an asset.
* Ability to travel up to 60% of time, national and internationally.

À propos de Spring Professional
Booster votre carrière, décrocher un emploi qui vous motive ou trouver une nouvelle opportunité pour vous épanouir dans votre vie professionnelle. Autant d'objectifs auxquels nous croyons et pour lesquels nous vous conseillons jour après jour. Spring Professional est une entreprise de The Adecco Group, spécialisée dans le placement fixe et temporaire de professionnels qualifiés.

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Votre contact
Etes-vous intéressé(e)? Vous pouvez postuler soit en ligne soit par courrier à l'adresse suivante:

Spring Professional Life Sciences Geneva
Rue Pécolat 5
1201 Genève

Merci de préciser la référence JN -082017-46683 - HAID.