Mission of the positionThe Service Product Specialist is responsible for leading some products offers for our fast growing global service business. These offers aim at supporting our customers all through the packaging production process with notably training, consulting, maintenance, process optimization or connectivity services.
The Service Product Specialist has a marketing responsibility from analyzing the market to launching products, monitoring their performance and managing the product lifecycle. He/she will work in close relationship with marketing product specialists, machine product lines, factories, R&D and purchasing departments, subsidiaries and sales to deliver business results at or above plan. He/she will report to the Head of Product Services.
ResponsibilitiesYou are a self-starter and a proactive team member, willing to walk the extra mile to achieve your objectives. You have an interest in the machine industry and a documented experience in product management in a marketing organization. In your view the customer is the center and you strive to achieve both customer satisfaction and fulfilling the company's financial objectives. You are data oriented and demonstrate strong analytical skills to actively search for sales and profit growth vectors and define an adequate marketing plan for your product portfolio. You provide customers and the sales organization with product and sales enablement material and define the communication content for your range of products.
Voice of the customer. The Service Product Specialist is the expert on how our customers interact with the product portfolio he/she is in charge of (e.g., through user testing, surveys, analytics) and applies this knowledge when defining the product roadmap. The position also collects and analyzes input and ideas, e.g. design changes and market requirements and propose potential alterations.
Product management. The Service Product Specialist is responsible for coordinating and supervising the development and industrialization of existing and new offers. He/she is also in charge of and define an adequate marketing plan. It includes making the products market-ready, introducing them to our sales channels, and train and support the sales force.
The Service Product Specialist is responsible for managing the product through its entire life cycle.
Industrialization coordination. Working closely with R&D, Technical Services, Purchasing and other functions within the company, the Service Product Specialist shall ensure that all stakeholders' requirements are taken into consideration, in order to deliver a product that fulfills the market expectations. It includes, but is not limited to, making full preparations for market launch; clear product description, pricing, product information & master data management, supply chain considerations and sales enablement material.
Sales enablement material. In close cooperation with the Sales Development team the Service Product Specialist is responsible for the development, evolution and maintenance of marketing material, information and data that supports the sales organization to achieve the sales targets. Including but not limited to, training programs, upgrade eligibility databases, sales monitoring tools, and collateral and communication.
Measure the product's success. The Service Product Specialist monitors the performance of his/her products on both quantitative and qualitative aspects. He analyzes the reasons in alignment with other stakeholders and sales teams and provides coherent ways of improvement. Moreover he/she will communicate product's evolutions and feedback towards the company's objectives.
Your profil- Excellent writing and presentation skills
- Excellent command of English is mandatory, French is a strong asset
- Customer oriented and willingness to collect market inputs
- Team player
- Proactive with a positive and professional approach to managing projects
- Data oriented and strong analytical skills
- Familiar with the machine or packaging industry
- University degree in a technical/engineering/business discipline
- Min. 5-year experience in Product management or Project management
- Knowledge and experience of marketing in B2B environments
- Experience from technology, machinery or packaging industries is a plus
- Experienced user of Microsoft Office suite
If you recognize yourself in this profile and you like to work in a dynamic and multicultural environment, we will be pleased to receive your application.
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let's shape the future of the packaging world.
The production site of Mex, near Lausanne in Switzerland, is also the headquarters of the Bobst Group. It is the most important site, employing approx. 1500 passionate people.
It also trains each year roughly 200 apprentices. The site offers an idyllic work environment. In the countryside and close to major highways, it is also well served by public transport. It offers many amenities, such as a corporate restaurant, sports fields, a fitness and a nursery. The facilities have been recently renovated and represent a model for sustainable development.